Professional Laptop Repair & Tech Solutions in Kolkata
At Techjee, we strive to provide top-notch laptop repair services and high-quality tech solutions. However, if you need to request a refund or return, we’re here to help. Please read our policy below for details on eligibility, process, and terms.
1. Refund & Return Eligibility
Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed, we regret that we cannot offer a full refund or exchange.
To qualify for a return:
✔ The item must be unused, in its original condition, and in its original packaging.
✔ A valid receipt or proof of purchase is required.
Non-Returnable Items
Certain products cannot be returned, including:
❌ Gift cards
❌ Downloadable software
❌ Health & personal care items
❌ Hazardous materials or flammable liquids/gases
2. Partial Refunds
We may offer partial refunds in these cases:
🔹 Books with visible signs of use
🔹 Opened media items (CDs, DVDs, software, etc.)
🔹 Items missing parts due to reasons not caused by Techjee
🔹 Items returned after 30 days (reviewed case by case)
3. Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding approval or rejection.
✔ If approved, the refund will be processed automatically to your original payment method.
✔ Refunds typically take 5-10 business days, depending on the bank or payment provider.
Late or Missing Refunds? Here’s What to Do:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company, as refunds may take time to reflect.
3️⃣ Reach out to your bank, as processing delays can occur.
4️⃣ If you’ve followed these steps and still haven’t received your refund, email us at info@techjee.in.
4. Exchanges
We replace items if they are defective or damaged.
✔ To request an exchange, email us at info@techjee.in, and send the item to:
📍 Techjee
UTTARAPAN SHOPPING COMPLEX, CIVIC CENTRE
SHOP NO. G8, MANICKTALA, 1/16, CIT Rd, Ultadanga, Kolkata, West Bengal 700054
5. Gifts
🎁 If an item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit upon return. Once processed, a gift certificate will be mailed.
If the item was not marked as a gift and purchased by someone else, we will refund the original buyer.
6. Shipping Returns
📦 To return your item, send it to:
📍 Techjee
UTTARAPAN SHOPPING COMPLEX, CIVIC CENTRE
SHOP NO. G8, MANICKTALA, 1/16, CIT Rd, Ultadanga, Kolkata, West Bengal 700054
❌ Return shipping costs are the customer’s responsibility and non-refundable.
✔ If you receive a refund, return shipping costs will be deducted.
Shipping Fees & Responsibility
❌ Return shipping costs are the customer’s responsibility and non-refundable.
✔ If you receive a refund, return shipping costs will be deducted.
Shipping Consideration
🔹 Shipping times for exchanges vary depending on your location.
🔹 If returning high-value items, we recommend a trackable shipping service or shipping insurance. Techjee is not responsible for lost returns.
Repair Service Refund & Return Policy – Techjee
Expert Laptop & Computer Repairs in Kolkata | Trusted Service & Genuine Parts
At Techjee, we take pride in delivering high-quality repairs using genuine parts and expert service. However, if you experience an issue after a repair, our return and refund policy ensures fair resolution.
📌 1. Warranty on Repair
✅ All repairs & replacements come with a 30-day warranty from the service date.
✅ If the same issue reoccurs within the warranty period, we will re-examine and fix it at no additional cost.
✅ Warranty applies only to the repaired part or service, not to unrelated issues that may arise later.
📌 2. Non-Warranty Repairs & Condition
❌ Damage due to physical impact, water exposure, or mishandling voids the warranty.
❌ Repairs made outside Techjee’s authorized service are not eligible for returns or refunds.
❌ Software-related issues (e.g., malware infections, system crashes after unauthorized installations) are non-refundable.
📌 3. Refunds for Repair Service
✔ If a repair does not resolve the issue, Techjee may offer a partial refund or suggest alternatives.
✔ Refund requests must be made within 7 days of the completed repair.
✔ Refunds are processed via the original payment method within 5-10 business days.
📌 4. Returns & Exchanges for Replaced Part
🔹 Defective replacement parts will be exchanged within 30 days at no extra cost.
🔹 If the replaced part fails due to manufacturing defects, Techjee will provide a free replacement or equivalent repair.
🔹 Parts damaged due to misuse or external factors (drops, liquid damage, overheating, etc.) are non-refundable.
Need Help? Contact Us
📧 Email: info@techjee.in
📞 WhatsApp: 08697557077
📍 Location: UTTARAPAN SHOPPING COMPLEX, CIVIC CENTRE, SHOP NO. G8, MANICKTALA, 1/16, CIT Rd, Ultadanga, Kolkata, West Bengal 700054
🕙 Business Hours: 10 AM – 7 PM (Monday to Saturday
At Techjee, we always aim to provide quality service with trust and transparency. Let us know how we can assist you!